I wish I could say that it was a pleasure to shop at La-Z-Boy. I was quite disappointed with the service even though I was impressed with the craftsmanship of the pieces I looked at. I don't like junk!
Upon finding pieces of interest it was hard to find someone willing to help us since the people working there seemed disinterested in helping. Instead they sat down at a desk and we ended up having to ask them to assist us. The person who finally did assist spent a lot of time coughing/hacking in our direction. After finding the chair I wanted we asked if there was a further discount since it was a floor model. The salesperson told us that it would be reduced in price in a few weeks for the Martin Luther King weekend sale.
We returned when they suggested, but what they told us was not true--there was no discount. We waited for nothing. And here is what really bothered me: they don't wrap your piece to keep it clean during transport. And once you pay their inflated price here's the clincher--they offer no assistance for people to load heavy items into their vehicles. Even Target does that! I think we overspent even for a floor model, but to save my back I have few options out there for furniture. I kinda have to bite the bullet and pay more for things that work for me. Most of their items seem to be grossly overpriced even for quality items you seldom find anywhere else.
I'm not very happy with the service there, but in the end I purchased a beautifully made chair which is really hard to find these days. And honestly I was less concerned about the price and more concerned about getting a quality piece that has the essential support I need for my bad back. For something used daily, it's so important to buy something that I truly love that is very comfortable, and something that will last. That's better than a cheap chair that will further destroy my back.
Now I just have to figure out how to find coordinating pieces, but I'll be doing that elsewhere.
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